We are extremply apologize for this unacceptable situation which took place recently.
There was a major powersurge in the datacenter and we lost many backup servers and some production servers. We have already restored all production servers and have set up new backups servers, but mysql15 is among one that lost both production and backup machine. We basically recreated it from scratch, and recovered server structure, which means that empty databases and mysql usernames exist on your hosting account control panel.
Unfortunately, experts that were hired have not found way to recover lost data.
We can assure you that this will never happen again as we have taken certain measures already to prevent this kind of accidents from happening in future, e.g starting from Monday we will set brand new backup system which will allow to have backups on remote site. I am extremely sorry, that this let you and your business down so much.
In case you have a backup copy of your database at your disposal you may restore it to the target database or upload it through ftp to your account and let us know what database to restore. We will gladly process your request.
Unfortunately the rights/permissions for your database users have to be recreated from scratch as well. You may update these values from your control panel - MySQL Server icon - properties for a database user. Please make sure that you have done this before database restoration.
Please accept my personal apologies about this issue, and we are very grateful to you for your patience and understanding in advance.
Respectfully,
Anton Savchenko.
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